Consumer Services










Consumer Services

Introduction to Consumer Relations

This course will teach students effective interpersonal skills to build and maintain consumer relations. Emphasis is placed on examining policies and procedures, communication skills, and consumer interactions. Students will have the opportunity to understand the concepts and also apply their knowledge and skills in project-based activities. Mastery of standards through project-based learning, technical skills practice, and leadership development activities of FCCLA will provide students with a competitive edge for either entry into the global marketplace or the postsecondary institution of their choice to continue their education and training.


Consumer Awareness

Students learn skills for career opportunities in the area of consumer services. Areas of study include an awareness of the consumer services industry; external influences on consumer services; an examination of consumer rights and responsibilities; consumer protection; consumer affairs and services; consumer financial planning; consumer credit; and consumer services in energy, environmental, and resource management. This course will include at least one comprehensive, project-based learning activity.


Consumer Skills

Students will focus on development of skills in order to work with consumers in a variety of consumer services settings, such as working with individuals in the exercise of their consumer rights, credit counseling, and management of their resources. Students will develop skills in consumer communications, product testing, product demonstration, and consumer advocacy. This course will include at least one comprehensive, project-based learning activity.


See your school counselor for more information.



    CAREER OPPORTUNITIES
  • Consumer Credit Counselors
  • Consumer Affairs Officers
  • Consumer Advocates
  • Certified Financial Planners
  • Insurance Representatives
  • Bankers
  • Real Estate Services Representatives
  • Financial Advisors
  • Investment Brokers
  • Employee Benefits Representatives
  • Hospital Patient Accounts Representatives
  • Customer Service Representatives
  • Consumer Research Department Representatives
  • Consumer Goods or Services Retailing Representatives
  • Market Researchers
  • Account Executives
  • Sales Consultants
  • Event Specialists
  • Inside Sales Representatives
  • Field Merchandising Representatives
  • Buyers
  • Small Business Owners



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