Avoiding emotional emails
Email Tip #18: Email Versus Snail Mail
Email is fast, easy, and inexpensive. But email has one major downfall. Once you press Send, it’s gone. As email replaces postal mail, or "snail mail", as the more popular way to correspond, there are still occasions when you might think twice before firing off an email:
Don’t deliver bad news via email. Typically, unhappy news is delivered more humanely and accurately in person, via the telephone or a hand-written letter..
Avoid responding to an email when angry. Even if you mean every word at the time of your reply – when rational thinking returns -- you might have second thoughts. If you do write an email in anger, consider saving it in the Draft folder to revisit the content at a later time.
Email is not the place to discuss extremely confidential information. Sending an email is much like mailing a postcard – anyone can see it if they are truly determined. If you’d be uncomfortable seeing your email pinned on the company bulletin board, sending it is probably a bad idea.
Summary: Use the phone, meet in person, or write a letter when you’re the bearer of bad news. Don’t respond to an email when emotions are running high.
If your email was displayed for all to see, would you regret that you wrote it? When in doubt, leave it out.