Complaint Procedure









Complaint Procedure

Gwinnett County Public Schools
Complaint Procedures under the No Child Left Behind Act

Complaint_Form.pdf

Please use the downloadable Complaint Form above to file a complaint.

A. Grounds for a Complaint

Any individual, organization, or agency (“complainant”) may file a complaint with Gwinnett County Public Schools (GCPS) if that individual, organization, or agency believes and alleges that GCPS is violating a Federal statue or regulation that applies to a program under the Elementary and Secondary Education Act (ESEA). The complaint must allege a violation that occurred not more than one (1) year prior to the date the complaint is received, unless a longer period is reasonable because the violation is considered systemic or ongoing.

B. Federal Programs for Which Complaints Can Be Filed

1. Title I , Part A: Improving Basic Programs Operated by Local Educational Agencies

2. Title I, Part B, Subpart 3: Even Start Family Literacy

3. Title I, Part C: Education of Migrant Children

4. Title I, Part D: Prevention and Intervention Programs for Children and Youth Who Are
Neglected, Delinquent, or At-Risk

5. Title I, Part F: Comprehensive School Reform

6. Title II, Part A: Teacher and Principal Training and Recruiting Fund

7. Title II, Part D: Enhancing Education Through Technology

8. Title III, Part A: English Language Acquisition, Language Enhancement, and Academic
Achievement

9. Title IV, Part A, Subpart 1: Safe and Drug Free Schools and Communities

10. Title IV, Part A, Subpart 2: Community Service Grants

11. Title IV, Part B: 21st Century Community Learning Centers

12. Title V, Part A: Innovative Programs

13. Title VI, Part A, Subpart 1, Section 6111: State Assessment Program

14. Title VI, Part A, Subpart 1, Section 6112: Enhanced Assessment Instruments Competitive Grant
Program

15. Title VI, Part B, Subpart 2: Rural and Low-Income Schools

16. Title IX, Part E, Subpart 1, Section 9503: Complaint Process for Participation of Private School
Children

17. The McKinneyVento Homeless Assistance Act of 1987

18. Race to the Top (RT3)

C. Complaints Originating at the Local Level

As part of its Assurances within ESEA program grant applications and pursuant to Section 9306 of ESEA, an LEA accepting federal funds must have local written procedures for the receipt and resolution of complaints alleging violations of law in the administration of covered programs. Therefore a complaint should not be filed with the Georgia Department of Education until every effort has been made to resolve through local written complaint procedures. If the complainant has tried to file a complaint with Gwinnett County Public Schools to no avail, the complainant must provide the Georgia Department of Education written proof of their attempt to resolve the issue with Gwinnett County Public Schools.

D. Filing a Complaint

A complaint must be made in writing and signed by the complainant. The complaint must include the following:

1. A statement that Gwinnett County Public Schools has violated a requirement of a Federal statue

or regulation that applies to an applicable program;

2. The date on which the violation occurred;

3. The facts on which the statement is based and the specific requirement allegedly violated (include
citation to the Federal statue or regulation);

4. A list of the names and telephone numbers of individuals who can provide additional information;

5. Whether a complaint has been filed with any other government agency, and if so, which agency;

6. Copies of all applicable documents supporting the complainant’s position; and

7. The address of the complainant.


The complaint must be addressed to:

Mr. Jorge Gomez, Executive Director of Administration and Policy
CEO/Superintendent’s Office
Gwinnett County Public Schools
437 Old Peachtree Road, NW
Suwanee, Georgia 30024-2978


Once the complaint is received by Gwinnett County Public Schools it will be copied and forwarded to the appropriate Federal Program Director/Coordinator.


E. Investigation of Complaint

Within ten (10) days of receipt of the complaint, Gwinnett County Public Schools (GCPS) will issue a Letter of Acknowledgement to the complainant that contains the following information:

1. The date GCPS received the complaint;

2. How the complainant may provide additional information;

3. A statement of the ways in which GCPS may investigate or address the complaint; and

4. Any other pertinent information.

If additional information or an investigation is necessary, GCPS will have sixty (60) days from receipt of the information to complete the investigation and issue a Letter of Findings.

If the Letter of Findings indicates that a violation has been found, a timeline for corrective action will be included.

The sixty (60) day timeline may be extended if exceptional circumstances occur.

The Letter of Findings will be sent directly to the complainant, as well as the other parties involved.

F. Right of Appeal

If an individual, organization, or agency is aggrieved by the final decision of Gwinnett County Public Schools, that individual, organization, or agency has the right to request review of the decision by the Georgia Department of Education.

For complaints filed pursuant to Section 9503 (20 U.S.C. 7883, complaint process for participation of private school children), a complainant may appeal to the Georgia Department of Education no later than thirty (30) days from the date on which the complainant receives the Letter of Findings. The appeal must be accompanied by a copy of the Gwinnett County Public Schools’ decision and include a complete statement of the reasons supporting the appeal.



Gwinnett County Public Schools
Complaint Form for Federal Programs under the Elementary and Secondary Education Act (ESEA)
Please Print
Name (Complainant):
Mailing Address:
Phone Number (Home):
Phone Number (Work/Cell):
Date on which violation occurred:
Statement that the Gwinnett County Public Schools (GCPS) has violated a requirement of a Federal statute or regulation that applies to an applicable program (include citation to the Federal statute or regulation) (attach additional sheets if necessary):
The facts on which the statement is based and the specific requirement allegedly violated (attach additional sheets if necessary):
List the names and telephone numbers of individuals who can provide additional information.

Has a complaint been filed with any other government agency? If so, provide the name of agency.
Please attach/enclose copies of all applicable documents supporting your position.
Signature of Complainant: Date:
Mail this form to:
Mr. Jorge Gomez, Executive Director of Administration and Policy
CEO/Superintendent’s Office
Gwinnett County Public Schools
437 Old Peachtree Road, NW
Suwanee, Georgia 30024-2978