Frequently Asked Questions
1. How do I request a bus stop change?
Bus Drivers/managers are not authorized to change bus stops. Please contact the zone supervisor for your area. Contact names & numbers can be found by clicking the links below:
Note: Bus Stops are normally only changed for safety reasons. We do not change stops based on the proximity of the stop to your residence, the parents ability to see their students at the stop, the fact that the bus passes your house to get to the stop, the lack of sidewalks, or that it may be dark outside.
2. What if I want my child to get off at a different stop?
Students are assigned to the stop closest to their home address. Changes of bus stop for personal preferences such as, but not limited to get on/off the bus sooner/later or being with other friends in the neighborhood are not allowed.
Is this for child care purposes? Every day? If so, fill out the Transportation Parent Authorization Form and include the alternate address information for the child care provider and the student will be assigned to the stop for the provider's address. If this is for a daycare facility you will also need to fill out the Verification of Daycare Enrollment form (top portion) and have daycare center personnel fill out and sign the bottom portion and fax to the child's school.
One time request/Emergency? Parent will need to send in a note to the school and the school will provide the student with an Official Bus Pass to ride another bus or get off at a different stop.
Note: The bus driver can not approve the change.
3. What if my child is late or does not come home in the afternoon?
Call your school, or the Transportation Dispatch line at 770-513-6686, prompt 3.
4. How are bus stops determined?
The locations of bus stops are determined by the Transportation Supervisor with assistance from the Routing Department. The safety of students is the first consideration when determining bus stop locations, and our Transportation Supervisors use a Safe Stop Form with 19 criteria for setting safe stops. This consideration takes precedence over all other routing criteria. The School bus will travel streets or street segments that are at least 3/10 of a mile long and which provide a safe turnaround area for the bus. Door side pick-up and drop-off will be provided to students who reside on high speed roadways (40+ mph) throughout the county. Students are not permitted to cross multi-lane roads.
Note: We do not change stops based on the proximity of the stop to your residence, the parents ability to see their students at the stop, the fact that the bus passes your house to get to the stop, the lack of sidewalks, or that it may be dark outside.
5. What if I have a concern regarding by child's bus driver?
Please contact the zone supervisor for your area. Contact names & numbers can be found by clicking the links below:
Special Needs Transportation
6. How can I become a school bus driver?
Contact our recruiting department at 678-225-7670. Bus drivers are required to obtain a commercial driver’s license with endorsements (training is provided) as well as undergo a comprehensive training program. They are also required to successfully complete a pre-employment physical, drug and alcohol screening, and criminal background check. Or fill out an application on-line under the employment site at www.gwinnett.k12.ga.us.
7. What if my child is being bullied?
The student should inform the driver of what is going on. Additionally, the parent/guardian should contact the zone supervisor for your area. Contact names & numbers can be found by clicking the links below:
Special Needs Transportation
8. How do I find out which bus route my child will be riding?
At the beginning of a new school year you should stop at the Transportation table during Registration. During the school year you may call the school your child will be attending or the Transportation Department at 770-338-4800.